Privacy Policy

Overview

How we collect, use, and protect your personal data.

This Privacy Policy outlines how personal data is collected, used, and protected when you access or use the PlanPin website, mobile application, or any related services (collectively referred to as "PlanPin"). PlanPin is operated by Affinity Labs Ltd ("we," "us," "our," "Affinity Labs," or "PlanPin"), the company that develops and manages the PlanPin platform.

We understand the importance of your privacy and are committed to maintaining the confidentiality and security of your information. This document is designed to help you understand the types of information we collect, how we use it, with whom it may be shared, and your rights relating to that information.

Waitlist and Collection of Information

What information we collect when you join the waitlist or use our services.

You are not required to submit personal information to browse the PlanPin website. If you choose to join our waitlist, we collect your email address so we can notify you when early access becomes available and communicate with you about the launch.

We may also ask optional survey questions, such as the type of traveller you are, to help us understand what features matter most to our community. Your responses are linked to your waitlist entry but are never sold or shared with third parties for advertising purposes.

When the PlanPin mobile or web application becomes available, you will be asked to register for an account. During account creation, we will request authentication information such as your name, date of birth, a valid email address, and a secure password. This information allows us to establish and authenticate your account, communicate with you about service updates, and provide a personalised experience.

If you make use of the application's sharing features — for example, to send trips, recommendations, or itineraries to others — we may request contact details for the intended recipient. This information is used exclusively to facilitate the delivery of your shared content and is not retained or repurposed for any unrelated use.

Collection of Information Through Site and App Usage

Technical and usage data collected automatically.

Beyond the personal data you provide directly, PlanPin automatically collects various technical and usage-related information when you interact with our website or application. This includes details such as your browser type, device model, operating system version, IP address, screen resolution, language preferences, and time zone.

We also collect behavioural data tied to your use of PlanPin. This may include the pages or trips you access, which content is saved or shared, how frequently you use the service, and which features are used most often.

We use cookies and similar technologies (such as device identifiers and local storage) to support session functionality, store user preferences, and collect analytics about how PlanPin is used. On mobile platforms, we may also collect and process advertising identifiers, such as Apple's IDFA or Google's GAID.

Use of Information

How we use your data and legal bases for processing.

We use the information we collect to deliver and improve PlanPin, fulfil our contractual obligations to you, provide technical support, and respond to your inquiries. We may also use your information to communicate with you about service updates, new features, content recommendations, or promotional campaigns.

Legal Bases for Processing (For EU and UK Users): We process your personal data when necessary for the performance of our contract with you, based on our legitimate interests, with your consent where required, or where necessary to comply with legal obligations.

Sharing of Information

When and with whom we share your data.

Public content: If you make your profile or trip content publicly available within PlanPin, other users may be able to view your name and the content you have shared.

Trusted service providers: We may share limited data with third-party vendors and service providers who assist us in delivering PlanPin. This includes partners who provide cloud hosting, payment processing, customer support infrastructure, and analytics services.

Legal obligations and business transfers: In limited circumstances, we may disclose your information if required by law or in response to a valid legal request. We also reserve the right to transfer user data as part of a merger, acquisition, financing, or sale of company assets.

Data Retention and Security

How long we keep your data and how we protect it.

We retain your personal data for as long as your account or waitlist entry is active, and for a reasonable period thereafter to support customer service, account reactivation, or legal compliance. If you delete your account or unsubscribe from the waitlist, we will remove your personal data from active systems within a short time frame.

We use a range of technical and organisational safeguards to protect the confidentiality and integrity of your information. These include encryption in transit and at rest, secure access controls, and regular vulnerability scanning.

Your Rights and Choices

Your data protection rights and how to exercise them.

Depending on your jurisdiction, you may have the right to access the personal data we hold about you, request corrections or deletions, restrict or object to certain forms of processing, and request a copy of your data in a portable format.

Waitlist removal: You may unsubscribe from the waitlist at any time by contacting us at the email address below.

Account Deletion: Once the PlanPin application is available, you will be able to delete your account through the app by going to Profile > Settings > Delete account.

California Residents: You have the right to know what personal information we collect, request access or deletion, and opt out of the sale or sharing of your personal information. We do not currently sell personal information as defined under the California Consumer Privacy Act (CCPA).

Children's Privacy

Age restrictions and parental consent.

PlanPin is not intended for use by children under the age of 13, or below the age threshold in your country that requires parental consent for data processing. We do not knowingly collect personal information from children without appropriate consent.

Security and Phishing

Protecting your account from unauthorised access.

We are committed to helping protect you from identity theft and unauthorised access. We will never ask for your password, payment information, or national ID number through unsolicited emails, messages, or phone calls.

Changes to This Policy

How we notify you of updates.

We may update this Privacy Policy from time to time as our practices evolve or as legal requirements change. When we make material changes, we will post the revised version on our website or notify you through the PlanPin application.

Contact Information

Get in touch with any privacy questions.

If you have any questions about this Privacy Policy or our data handling practices, please contact us: